Your satisfaction with your Jean M purchases is our top priority. We are confident that you will be perfectly happy with the high-quality products you order. But if you aren't, please contact us within 30 days of receiving it for a prompt replacement of your product or for a full refund. Your return will be subject to a $25 cancellation fee, and we regret that we cannot refund shipping, personalization or rush costs if they apply. Because of the personalization and customization involved in our products, we cannot accept returns based on customer errors at the time of order.
In the event of a Jean M error, please know that we will make it our priority to correct the error as quickly as possible. After you notify us of the error, we will offer you a full refund, an exchange of the item, or credit toward a future purchase from us. If you opt for a full refund, we may ask that you return the item to us in its original packaging if we see that it may help us identify a gap in our quality.
