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Frequent Questions

Ordering

When should I place my order?
Can I make changes to my order once you receive it?
How can I check the status of my order?
How many programs should I order?
How many napkins should I order?
How do I apply the colored ink charge?
I need another order form. Could I get one by e-mail?
I have seen several things that I want to order in the catalog, but I don't see them in your online catalog. Can I still order them?


Q: When should I place my order?
A: It will take five to seven days after receipt of your order to fulfill your order, please allow additional time for shipping. top

Q: Can I make changes to my order once you receive it?
A: We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can't guarantee that we'll be able to intercept or change any order once it has reached our company. Please make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. top

Q: How can I check the status of my order?
A: After you've submitted your order online you will be given an order confirmation number. To check your order status, click here or visit our homepage and link to our Order Status page to enter your confirmation number and receive your order details. top

Q: How many programs should I order?
A: To determine how many programs you need, count exactly how many guests will attend and order one for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself! top

Q: How many napkins should I order?
A: When ordering napkins, the general rule is to double the number of invitations you ordered for each napkin size. For example, if you are sending out 100 invitations, order 200 beverage and 200 luncheon napkins. top

Q: How do I apply the colored ink charge?
A: Printed accessory prices are shown for printing in black ink. For printing in a colored ink, simply add $6.50 to the total cost of each item. For example, if you order 100 Thank Yous at $53.00, your thank you total if printed in a colored ink would be $59.50. For 100 Save-the-Date Cards priced at $61.00, your Save-the-Date Card total printed with a colored ink would be $67.50. top

Q: I need another order form. Could I get one by e-mail?
A: Please contact us at guestservices@myjeanm.com and type ORDER FORM in the subject line. We will forward one to you. You may also use our online order form. top

Q: I have seen several things that I want to order in the catalog, but I don't see them in your online catalog. Can I still order them?
A: Yes, you can still order them. We are sorry, but all of the items that are shown in our catalog are not available to order online at this time. We're working to get all products online as soon as possible. HOWEVER, you can place your order via the Internet. Please click on the online order form link located in the top navigation bar and follow the easy ordering process. top