WEDDING INVITATIONS AND ACCESSORIES
A: Most orders are printed, packaged, and ready to ship in 3-5 business days unless otherwise noted on the product page. Please allow additional time for shipping. Please see shipping chart for shipping times to your area. Expedited shipping is available for an additional charge. Please note that selecting expedited shipping does not expedite the order processing time. top
Q: When should I place my order?A: It will take five to seven days after receipt of your order to fulfill your order, please allow additional time for shipping. top
Q: Can I make changes to my order once you receive it?A: We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can't guarantee that we'll be able to intercept or change any order once it has reached our company. Please make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. top
Q: How can I check the status of my order?A: After you've submitted your order online you will be given an order confirmation number. To check your order status, click here or visit our homepage and link to our Order Status page to enter your confirmation number and receive your order details. top
Q: How many programs should I order?A: To determine how many programs you need, count exactly how many guests will attend and order one for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself! top
Q: How many napkins should I order?A: When ordering napkins, the general rule is to double the number of invitations you ordered for each napkin size. For example, if you are sending out 100 invitations, order 200 beverage and 200 luncheon napkins. top
Q: How do I apply the colored ink charge?A: Printed accessory prices are shown for printing in black ink. For printing in a colored ink, simply add $6.50 to the total cost of each item. For example, if you order 100 Thank Yous at $53.00, your thank you total if printed in a colored ink would be $59.50. For 100 Save-the-Date Cards priced at $61.00, your Save-the-Date Card total printed with a colored ink would be $67.50. top
Q: What is Bill Me Later®?A:Bill Me Later® is the quick, easy, secure way to pay online or over the phone without using your credit card. Simply choose this option at checkout, enter top-of-mind information, and in a few easy steps you're done. You’ll receive a bill in the mail. Bill Me Later® offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval. Visit www.billmelater.com for a complete list of merchants that accept Bill Me Later®. top
Q: I need another order form. Could I get one by e-mail?A: Please contact us at guestservices@myjeanm.com and type ORDER FORM in the subject line. We will forward one to you. You may also use our online order form. top
Q: I have seen several things that I want to order in the catalog, but I don't see them in your online catalog. Can I still order them?A: Yes, you can still order them. We are sorry, but all of the items that are shown in our catalog are not available to order online at this time. We're working to get all products online as soon as possible. HOWEVER, you can place your order via the Internet. Please click on the online order form link located in the top navigation bar and follow the easy ordering process. top
Q: Can I order a proof of my items before they’re printed?A: Of course! We understand that you would want to look over your items to make sure they’re perfect before we print them. We offer black and white PDF proofs for $15.00 each. A proof is available for any printed paper item (invitations, enclosures, menus, thank you notes, etc.). Request a proof of your invitation during the invitation personalization process. You can also request a proof by visiting www.myjeanm.com and clicking on Guest Services or reaching us via Live Chat. You may also call us at 1-800-766-8595. Be sure to specify that you would like a proof when ordering. top
Q: How do I enter promotion codes to get special offers or discounts?A: It’s easy! At checkout, you will be prompted to enter the promotion code. This five-digit code will be found on the back of your catalog in the source code section at the top, or it will be clearly mentioned in the email offer or print ad you are referencing. top
Q: Why can’t I see a preview of my menu card?A: Unfortunately, a preview is unavailable for the menu cards. However, you can request a proof of your menu by clicking on Customer Service or reaching us via Live Chat. You may also call us at 1-800-766-8595. top
Q: How can I become a Jean M dealer?A: Thank you for your interest in Jean M. We have a very limited number of dealers and are no longer accepting requests to become a new Jean M dealer. However, we encourage you to become a Jean M affiliate on your website. It’s as easy as adding a banner to your home page for brides to click to be directed to Jean M’s stylish, customizable products. Simply look for the “Become an affiliate” link at the bottom of the page to learn more. If you have questions about our affiliate program, please don’t hesitate to contact us at 1-800-352-0892. top
Q: Can you ship overseas?A: Yes! With help from MyUS.com, Jean M can offer international shipping. Just get your own MyUS.com address in America. With that address, MyUS.com is able to receive your order, repackage and forward to you. Shop and order online using your MyUS.com address, and receive your package anywhere in the world and enjoy great savings and shopping. Personal shoppers are also available. Visit MyUS.com now to learn more. top
